Will my order arrive in time for the holidays?

As you browse our site, each item will display a 'Get it by' date. If you order right away you will receive your item on or before the date indicated.

We are guaranteeing delivery by Christmas or your money back if orders are placed by Dec. 15. For Expedited Delivery, order by Dec. 17. For Overnight Delivery, order by Dec. 18. Please be sure to read the delivery information next to each item through the checkout process and note the following:

Please be sure to read the delivery information next to each item through the checkout process and note the following:

• We won't be able to start processing your order until we receive full payment or payment authorization. Orders paid via check over $250 will be held for seven business days before order processing begins.
• Unforeseen circumstances such as weather could cause delivery delays.

While I was shopping, the site said I would get the item by the holidays, but when I added it to the cart, the date changed. What happened?

Delivery dates are based on the item selected, services added, shipping method, payment method, order date, and location. During checkout, the following circumstances may cause the delivery date to change:

• Certain items require an expedited shipping method to arrive by the holidays.
• Certain items are being shipped outside the country.
• An item has gone out of stock.
• Payment method requires more time to process.

There are two possible solutions:

• Place a separate order for those items that will not arrive in time for the holidays
• Change your method of payment to credit card

What should I know about payment methods to ensure timely delivery?

We recommend using a credit card to ensure timely delivery.

We begin processing your order as soon as full payment or payment authorization is received.

How will I know the status of my order?

Once your order is placed we'll email you an order confirmation. We'll also send you an email when your item ships. There are several other ways to check order status:

• Track your order link on our homepage with your 13 digit order number and email address
• Sign up for delivery notifications via SMS or Facebook with the link in your “order shipped” email.

This is a gift. Do you include the price in the package?

During checkout, just select “This order is a gift purchase” and pricing will not appear on the packing slip.

Can I send a personal message along with my gift?

Yes, selecting "This order is a gift purchase" during checkout will open a text box where you can enter a personal message that will appear on the packing slip delivered with your art. If you'd like to add a personal message after you've placed your order, simply contact our Customer Support Team before your order ships.

How do I use a coupon or promotion code from the catalog?

During checkout you can enter the catalog voucher code in the gift card field.

What is your return policy?

Don't adore it? Return it for free within 45 days(see our Returns Policy)

How do I buy a gift card?

A gift card is the perfect last-minute gift! We send the electronic gift card to your recipient via email when you place an order on our site. The gift card can be redeemed immediately by entering a unique code during checkout. Click here to buy your gift card now.

Questions?

If you have other questions or want help selecting the perfect gift, contact us. We're here to help!